Assistant Manager of our Boston Plumbing Branch, Dan Lane, shares his top ten reasons why a trip to Turnbull offers real added-value for customers.
Approx reading time: 3 minutes
1. FAMILY-RUN BUILDERS’ MERCHANT
Turnbull and Co Ltd first opened for business in 1895 selling building materials out of a small yard in Sleaford, and today boasts several building and plumbing branches across Lincolnshire and Nottinghamshire, and several Kitchen and Bathroom Showrooms.
Bought by the Hopkins family in the 1980’s, Turnbull is still very much a family business to this day, with strong ties in the local community and keeping family values at the heart of everything we do.
2. OPEN TO TRADE AND PUBLIC
You don’t have to be ‘in the trade’ to shop with us!
We get a good mix of trade professionals dropping in early in the day for supplies before going on to a job, alongside local homeowners and DIYers.
Customers like to come in store to handle the products, look at displays and take advice from sales staff before buying. We also welcome customers arriving with their chosen installer to look at new systems and designs for a project.
No Account
Online Account
Cash or Credit Account
We’ve got you covered
3. ALL ACCOUNT TYPES TO SUIT YOUR NEEDS
Lots of customers make one-off or occasional cash purchases and simply shop on our website as a guest.
An account isn’t needed to shop with us, but if you want to buy in large quantities – say for an home extension or self build – it makes sense to open a trading account. We’re able to offer discounts on certain products and quantities to account holders.
If you become an account customer you’ll be allocated an account manager in your local branch. They’ll get to know you and your project, and they’re your first point of contact to discuss prices and lead in times.
If you do open an account with Turnbull you can also register it online to get further benefits. Online account users can see agreed trade prices for goods, view and download current statements and invoices and see details of previous orders and quotes.
4. KNOWLEDGEABLE STAFF
There are a number of counter traders available on the shop floor every day. These are skilled sales staff, knowledgeable about their products, often with industry experience, and able to help with technical choices.
They’ll put together your order, handle payment and organise your delivery, making sure you’ve got everything you need for the job. The warehouse teams are there to load purchases in stores and in the yards. Some are specialist operators of timber saws and other heavy machinery.
Turnbull is a local business supplying a wide range of trade quality products and specialist materials at trade prices. You’ll be dealing with a knowledgeable team who are there to help you find exactly what you need.
Some of our skilled sales staff have worked in trades themselves before joining Turnbull. They receive training from manufacturing technical teams and often visit UK factories to understand product application in depth.
5. KITCHEN AND BATHROOM DESIGN AND SUPPLY
We have been designing and supplying kitchens and bathrooms for over 45 years. Our Boston, Brigg, Lincoln, Sleaford, Horncastle and Newark branches have kitchen and bathroom showrooms so you can browse the latest designs and look at layout solutions.
Book a free consultation with one of our trained designers who can take you through the steps of planning, ordering, and the staged delivery of your dream kitchen or bathroom. They’ll happily liaise with the trade professional you’ve engaged to complete the fitting so that everything goes smoothly and to schedule.
6. NOT JUST A BUILDERS’ MERCHANT
Building Supplies Branches
Offering a range of ‘Heavyside’ goods – that’s building materials like bricks, blocks, tiles, drainage, lintels, timber and joinery, aggregates and insulation alongside paving slabs.
Plumbing Supplies Branches
Offering ‘Lightside’ goods like heating and plumbing supplies, decorating materials, tools, electrical fittings and all kinds of fixings, along with bathroom accessories such as toilet seats and taps. Our Showrooms are also on site, or nearby.
Kitchen and Bathroom Showrooms
State of the art displays and samples available to provide you with inspiration (or envy!) on the leading brands of kitchens and bathrooms. Pop in and chat with our staff about our bespoke designing service, or why not make an appointment.
Online Branch
Our online shop offers the popular products we have been selling to our local customers for years and provides convenient 24/7 ordering of building and plumbing essentials. Our online team are on hand to provide you with delivery updates, and to answer any queries you may have regarding your online order.
7. MEMBER OF THE BUILDERS’ MERCHANT FEDERATION
Builders’ Merchants registered with the BMF are signed up to industry standards for quality of goods supplied to customers, as well as for staff training, product knowledge and site safety. We use the group buying power of the BMF to negotiate excellent pricing deals which we pass on to you.
8. PRODUCTS SELECTED FOR QUALITY AND VALUE FOR MONEY
As an independent builders’ merchant, we source carefully selected quality, mid-range products and brands that are value for money for our customers. If you’re looking for more choice, and you’re not happy with the quality of what you’re seeing elsewhere, then pay us a visit.
Our suppliers are mostly UK-based and our sales teams have visited their factories and seen the manufacturing processes themselves. Our supply chain is certified so customers can be assured that imported timber or paving, for example, are from sustainable or ethical sources.
Many of our paving, brick and block deliveries come direct from the manufacturer who uses Turnbull as a retailer and distributor.
9. TRADE MORNINGS
A builder’s merchant like Turnbulls acts as a hub for professional trade info exchange and training. Sales representatives from UK suppliers and manufacturers visit to demonstrate the latest products, and our sales teams and local customers get hands on with the new products, and to ask specific technical questions about performance and application. These often take place early in the morning to avoid clashing with everyone’s schedule for the day. Pies, pasties and hot coffee always help get the brain working and keep everyone happy.
10. FREE LOCAL DELIVERY
We’re proud to offer free local delivery within 20 miles of our branches, within 2-3 working days from time of order.
Our company fleet consists of small vans, craned HIAB vehicles and HGV’s to cover a wide range order requirements, from a box of nails or a bag of sand up to a whole house renovation.
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