Customer Service and After-sales Administrator (Sleaford)
Turnbull & Company is a family run business and Lincolnshire’s largest independent Builders’ Merchant. We have just over 200 employees across our branch network with deep local roots and we are looking for talented people to join our expanding teams. We pride ourselves on being a top local employer offering competitive pay, benefits, training and career development.
We currently have an exciting opportunity for an outgoing, confident and enthusiastic Customer Service and After-sales Administrator to join the busy customer service and order-processing team at our Sleaford showroom. You will be supporting 28 designers across 6 showrooms, and you will be responsible for all aspects of customer service; your key responsibilities will include:
• Sales-order processing and purchase-order chasing.
• Providing the Showroom Designers with administration and aftersales support.
• Complaints, query handling and dealing with showroom returns.
• Daily bank reconciliation and taking customer payments when required.
• Providing first-class customer service via telephone and email.
• Ensuring all emails and enquiries are responded to within a reasonable time frame.
We are looking for someone with:
• An excellent telephone manner with first class customer service skills.
• Excellent verbal and written communication skills with a strong attention to detail.
• Computer literacy, with a good working knowledge of Microsoft outlook, excel and word.
• Strong teamwork skills and an ability to work on their own initiative.
This is a full-time role; hours of work will be 8:00am to 5:00pm Monday to Friday (with 1 hour for lunch) and 8:00am-12:30pm every Saturday (with ½ day off in lieu).